Shipping, exchanges & returns

SHIPPING POLICY 🚚

Your order confirmation will be sent to the email address provided after placing your order. You will receive the tracking number for your order once it has been dispatched.

All orders are shipped from Italy, and we follow the Italian public holidays calendar.

We ship via Mail Boxes or DHL, depending on the destination. For international orders, we may, at our discretion, ship your order via other courier services.

For heavier items such as ceramics, please note that shipping costs may be higher due to the additional weight. These rates will be calculated at checkout.

Galleria Valencienne is not responsible for packages delayed due to weather conditions or events beyond our control.

SHIPPING RATES

Please note: some larger or heavier items, such as ceramics, have separate shipping rates; rates are calculated at checkout.

Italy

  • Standard shipping (2-6 business days):
    • Orders from €0.00 to €49.90: €5.00
    • Orders of €50.00 and above: €10.00

Europe (including France, Germany, Spain, Netherlands, etc.)

  • Standard shipping (2-6 business days):
    • Orders from €0.00 to €49.99: €10.00
    • Orders of €50.00 and above: €15.00

Rest of the World (including the USA, Canada, Australia, Japan, etc.)

  • Standard shipping (5-10 business days):
    • Orders from €0.00 to €49.90: €15.00
    • Orders from €50.00 to €150.00: €20.00
    • Orders of €151.00 and above: €25.00

EXCHANGES AND RETURNS 📦 

We accept returns of unworn and unaltered items within 14 working days from the date the package was delivered to you. You can either exchange the item for another size or request a credit note or a full refund. Original shipping charges are non-refundable, and shipping costs incurred for returns are the customer's responsibility. However, we offer free shipping for exchanges.

To avoid any additional customs fees, please make sure to clearly mark your package as RETURN when shipping it back to us.

To start a return, you can contact us at info@galleriavalencienne.com. Please note that returns will need to be sent to the following address:

Corso Vittorio Emanuele II, 24/26, 72017 Ostuni, Province de Brindisi, Italy.

Returns sent back without first requesting a return will not be accepted.

Sale items are final sale and non-refundable.

All items must be returned unused, unworn, unwashed, undamaged, and unmodified in any way. Items must be returned in their original packaging with all tags attached.

For any questions regarding returns, your purchase, or any other queries, please contact: info@galleriavalencienne.com.